Q: What is your MOQ?
A: Generally the MOQ is 10 sets for regular products, 50 sets for customised products. But MOQ bases on different models, and you will see detailed MOQ in our quotation. Or you can contact us for a quick answer by Alibaba TradeMessenger /e-mail/ whatsApp or telephone.
Q: How can I get a sample to check your quality.
A: After the price is confirmed, you can ask for samples to check our quality. If you ask for samples, we will collect sample fees(Some model is free). But the difference in price of the samples will be refunded to you after the order is officially placed.
Q: Can you do the design for us? A: Yes, your design is also welcome. Please send your design idea or drawing to us, and we customize it for you.
Q: What is the payment terms?
A: T/T 30% as deposit before production, T/T 70% as balance before shipment.
Q: What is your delivery time?
A:Retail delivery: in 7 days Sample delivery: in 7-20days Wholesale delivery:15-50 days The exact delivery time is determined by the model, quantity and time of placing the order.
Q: What is the quality assurance?
A: The complete ductless ventilation unit is covered by a two-year warranty from the date it leaves our factory. For quality-related issues covered by the warranty, we supply replacement parts at our expense; shipping costs are borne by the customer.
Q: How will you arrange the shipment?
A: For small samples,we send by DHL/FedEx/UPS/TNT express, and mass production will ship by sea. Sometimes, if you have cargo to go from other Chinese factories,we also can help you arrange consolidation shipment.